Pilot · 2025

Dental AI Receptionist

A pilot SMS triage agent for UK dental practices. Captures missed calls, gathers symptoms with safety-conscious prompts, escalates red flags, and hands a clean summary to a human receptionist.

Out-of-hours and lunchtime calls fall through the cracks. Patients with toothache either go silent or escalate to A&E. The cost is paid by the patient and the NHS, and the practice loses goodwill it could have kept with a five-minute response.

• Missed call → SMS. When a call to the practice goes unanswered, the agent opens an SMS thread with the caller.
• Safety-first prompts. The agent gathers symptoms using a structured, conservative questionnaire designed with dental input — never free-form medical chat.
• Red-flag escalation. Symptoms like facial swelling spreading below the jaw, breathing or swallowing difficulty, or uncontrolled bleeding trigger immediate escalation to emergency advice.
• Receptionist handoff. Otherwise the thread is summarised into a single record the practice receptionist reviews on the next working day.

• — Does not diagnose.
• — Does not prescribe.
• — Does not replace a receptionist.
• — Does not autonomously book appointments.

This is a pilot-stage MVP. It is not certified as a medical device and is not a substitute for clinical advice. Every escalation path ends with a human.

• TypeScript
• Next.js
• LLM orchestration
• Twilio
• Postgres
• Vercel

A sandboxed walkthrough of the SMS flow with mock data.